Onsite Support Engineer

Zagreb, Croatia


What’s the job about?

This role presents a great opportunity to work for a growing, global IT Service provider. The role holders will be involved in delivering outstanding service in a dynamic and fast-paced environment where they will be providing managed services for the internal IT Infrastructure.

 Day to day responsibilities: 

  • Help group IT support teams in maintaining Endava (Romania / Macedonia) IT infrastructure
  • Provide onsite and remote desktop support for employees and customers using Endava IT assets and systems
  • IT hardware and software asset management
  • Update internal documentation and procedures
  • Offer technical expertise for non-technical staff
  • Respond to high priority issues in a timely manner to assure business continuity
  • Out of business hours on-call for high priority issues

 What you did in the past that makes you a great fit for this position: 

  • Experience in Windows 7-10 (installation, operation and troubleshooting)
  • Imaging and deploying Windows equipment using various tools including Altiris and SCCM
  • Hardware support: Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface
  • Active directory
  • IPT support
  • Knowledge of networking concepts, principles and troubleshooting skills
  • Office up to 2016 and 365, Sharepoint
  • Polycom VC, printing support, patch management, asset management
  • Software deployment using Altiris and SCCM
  • ITIL awareness
  • Excellent communication, customer service and interpersonal skills

 What do we offer:

Have a sneak peek at some of your benefits:

  • New MacBook Pro or PC of your choice, and any extra peripheral devices that you might need
  • Lots of internal education, team initiatives on continuous process improvement, knowledge sharing, internal workshops on hot topics
  • Clear career development plan - we do not want you to stagnate with us, we monitor your personal development and reward you. Expect financial advances in line with skills advances
  • FeelGood@FIVE program - your personal growth is important to us so we provide you with five free meetings with a licensed psychotherapist
  • Take the most advantage out of your gross salary - start saving by investing in the third pension plan or cover the annual cost of kindergarten for your kids

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