SaaS Implementation Technician

Zagreb, Osijek, Split, Rijeka, remote, Croatia

What’s the job about?

In this role, you will join our ambitious team and support clients through their implementation of a modern employee intranet solution. We are seeking to hire an experienced engineer to work with customers during the implementation phase to set up/configure their accounts and provide guidance and troubleshooting for any technical issues encountered. This role will appeal to individuals who have a background in integration and are interested in a fast-paced, high-growing SaaS environment.

Day to day responsibilities: 

  • Supporting the technical implementation of an intranet solution 
  • Research, troubleshoot, and diagnose technical issues experienced by customers during implementation 
  • Promptly escalate unresolved issues to appropriate internal teams 
  • Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements 
  • Logging and responding to issues using appropriate management tools (Jira and Zendesk) 
  • Build positive and empathetic relations with customers 
  • Provide prompt and accurate feedback to customers
  • Serve as a trusted advisor by providing recommendations and sharing best practices

What you did in the past that makes you a great fit for this position: 

  • At least 1 year of experience working for any SaaS company in a technical role
  • Experience working on the Salesforce application and/or applications built upon the Salesforce platform
  • Having a Salesforce certificate and/or Salesforce admin experience is a plus
  • Experience with implementation of enterprise software
  • Familiar with SSO
  • Technical support/troubleshooting experience 
  • Familiar with API and HTML
  • It is a customer-facing role, so having experience working with customers is also important

What do we offer:

Have a sneak peek at some of your benefits: 

  • New MacBook Pro or PC of your choice, and any extra peripheral devices that you might need 
  • Lots of internal education, team initiatives on continuous process improvement, knowledge sharing, internal workshops on hot topics
  • Clear career development plan - we do not want you to stagnate with us, we monitor your personal development and reward you. Expect financial advances in line with skills advances
  • FeelGood@FIVE program - your personal growth is important to us so we provide you with five free meetings with a licensed psychotherapist
  • Take the most advantage out of your gross salary - start saving by investing in the third pension plan or cover the annual cost of kindergarten for your kids

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